Privacy policy.

Who we are

DigiFyne, based in New Delhi, India, books estimate appointments for home service contractors. This policy explains what we collect through this website and our booking form and calendar, and what we do with it. Questions go to karan@digifyne.com.

What we collect

• Your form answers. When you fill in our booking form, we receive your name, business name, email, phone number and your answers to the questions (for example your trade and typical job size). If you arrived from one of our ads, we also receive which campaign and ad it was.
• Your call booking. The time you pick and any details you add.
• Emails and messages you send us, so we can reply.
• Usage data. Pages visited, device type, approximate location and the site that sent you, from standard server logs and, where enabled, analytics tools.
• Advertising cookies. When we advertise our own business, platforms such as Meta may set cookies or similar tools on this site to measure those ads.

How we use it

To set up and prepare for the call you booked, to follow up about your enquiry, to answer questions you send us, and to improve this website and our advertising. We do not sell personal information.

Calls and text messages

If you give us your phone number on our form and agree to be contacted, we may call and text you about your enquiry and your booked call, including with automated messages and reminders.

• Message frequency varies. Message and data rates may apply.
• Reply STOP to any text to stop receiving them, or HELP for help.
• Agreeing to calls and texts is not a condition of buying anything from us.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third party.

Who we share it with

Only the service providers that help us run the business: our customer management and messaging platform (GoHighLevel), our website and form hosting, and advertising platforms such as Meta for measuring our own ads. Each handles the data under its own privacy terms. We share information when the law requires it, and not otherwise.

Homeowner details we handle for clients

When we work for a contractor, we handle the details of homeowners who respond to that contractor’s ads, on the contractor’s behalf. Those contacts belong to the contractor, and they keep them if they stop working with us.

How long we keep it

For as long as we need it for the purposes above, or until you ask us to delete it.

Your choices

Email karan@digifyne.com to see what we hold about you, correct it, or have it deleted. Reply STOP to any text to stop texts. You can unsubscribe from any email we send.

Changes

If we change this policy, we’ll update it here and change the date at the top.